Troubleshooting

There are many reasons why equipment may not be working properly.  They can include physical damage done while being used on the job, component failure due to age, or just a simple loose connection or maladjustment.  Before bringing your unit in for repair, try these steps…

• Check all connections between the camera head and the controller/monitor.   Make sure nothing is broken or loose.
  • Is your camera head securely tightened to the spring?
  • Is the spring securely tightened to the pushrod cone?
  • Is the pushrod securely tightened to the reel?
  • Is the Reel to Monitor Cable (RTM) securely tightened to both the reel and the monitor?
• Check your settings.
  • If the counter is off, is the reel-type set correctly?
  • If there are no lights, are they turned up/on?
  • If the sonde isn’t working, do you have the correct frequency option selected?
• Update/Reinstall the Firmware.  Believe it or not, this can fix a lot of issues.  We have seen updating/reinstalling fix video, lights, audio, recording, the counter, and even battery charging issues.
• Swap your Reel To Monitor Cable.  Cables become weak where they bend frequently, and cable end connectors are often the culprit for many issues.
• Swap your Camera Head.  If you have a spare head, swap it with the one on your troubling reel.  Your narrowing down that issue can save you labor costs.  Some manufacturers (Vivax-Metrotech) offer exchange programs.
• Ensure your equipment is compatible with each other.
  • If there is no video, are you using an HD Camera Head with a non-HD capable controller/monitor?
  • If you aren’t able to locate, are you using a locator set to and capable of receiving the broadcasted frequency?
• Call for support @ 1-800-519-1998.  If you have any issues with the above, we would be happy to help.

If the manufacturer of your unit provides firmware, you can usually find it and the installation instructions on their website.  These instructions will focus on Vivax-Metrotech’s vCam series controllers.  The process should be similar for other brands.

1. 1. Identify the model of your controller/monitor.
      1. On Vivax units, this is printed on either the outside of the keyboard door panel, or next to the control buttons.
   2. Download the instructions and latest firmware files for your unit.
      1. For Vivax-Metrotech, you can get all of this here.
   3. Unzip and copy the firmware file(s) to the top directory of your USB drive.
      1. The MX files will end in “.mxip”
      2. The vCam-5 and vCam-6 files will end in “.bin” and “.soc” (there are 2 files).
   4. Eject your USB drive and insert it into your monitor.
   5. After your USB drive has been recognized by your monitor:
      1. For vCam-5 and vCam-6:
         1. Press the F10 Menu key twice to bring up the “setup menu”.
         2. Use the Down arrow key to scroll down to the “Update” selection.
         3. Use the Right arrow key to bring up choices of “Update Firmware” or “Startup Screen”.
         4. Use the Up/Down arrow keys to select USB and press the Enter key . This should show the USB Thumb Drive which is plugged into the control module. Press Enter.
         5. Use the Up/Down arrow keys to select either the “.bin” or “.soc” file and press Enter.
         6. The file name, with extension, will be highlighted in yellow. Press enter.
         7. This will show a message box asking, “Do you want to upgrade the file xxxx”; press Enter to begin the upgrade. A status bar should appear showing time remaining. IMPORTANT: DO NOT INTERRUPT THE UPDATE AFTER IT HAS STARTED.
         8. When the upgrade is finished, the system will reboot itself. The system must reboot in order to finish the update.
         9. . Repeat these steps if you need to update both the “.bin” and “.soc” file, to upgrade the next file if needed.
         10. Verify that the firmware update was successful by checking the firmware version again. You can find this in the “About” screen of the setup menu by pressing F10 twice and scrolling to the bottom of the page.
      2. For the MX and MX-2:
         1. Using the onscreen menu along the bottom of the screen, select “Setup”, then “System”.  This should take you to the firmware screen.
         2. Select the file ending in “.mxip”.
         3. Select “Update”, and allow the unit to reboot a few times if it needs to.
         4. Verify the version number has changed on the firmware update screen.